msrx-usa.com
Shipping Policy
MSRx Shipping Policy
Effective Date: August 26, 2026
At MSRx, we work to get your order packed accurately, securely, and on its way as quickly as possible. The following explains what to expect when ordering from the MSRx online store.
Order Processing
Orders are generally processed and shipped within [2–5 business days] after payment has been successfully received.
Orders placed on weekends or holidays will typically begin processing on the next business day.
During periods of high order volume, new product releases, holidays, or other circumstances outside our control, processing times may be longer.
Shipping Rates
MSRx charges a flate rate for shipping unless otherwise specifically requested.
Any available free-shipping promotions or discounted shipping offers will be subject to the terms stated with that particular offer.
Shipping Methods & Delivery Times
Flat rate shipping will use whichever carrier provides the most efficient service.
Delivery estimates are not guarantees. Once a package has been transferred to the shipping carrier, weather, carrier delays, service interruptions, holidays, and other circumstances outside MSRx’s control may affect delivery.
Order Tracking
When tracking is available, customers will receive tracking information after the order has shipped.
Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.
Verify Your Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you discover an error after placing an order, contact MSRx as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered processing or has been transferred to the carrier.
Lost, Delayed, or Missing Packages
If tracking shows that your package is delayed, please allow the carrier reasonable time to complete delivery.
If a shipment appears to be lost, contact MSRx at [sales@msrx-usa.com] with your name and order number so we can help investigate.
If tracking shows a package as delivered but you cannot locate it, first check around the delivery location, with other household members, neighbors when appropriate, and with the carrier.
Packages Damaged in Transit
If your order arrives damaged, please contact MSRx promptly.
Keep the product, packaging, shipping container, and packing materials, as photographs or other documentation may be required to assist with a carrier claim or replacement.
Returned or Undeliverable Packages
Orders returned to MSRx because of an incorrect or incomplete address, refused delivery, or other circumstances outside our control may require additional shipping charges before they can be resent.
If an order is returned to us as undeliverable, we will attempt to contact the customer using the information provided with the order.
Domestic Shipping
MSRx currently ships to eligible addresses within the Unites States of America.
Certain products or destinations may be subject to shipping restrictions. MSRx reserves the right to decline or cancel an order when shipment would violate applicable law, carrier requirements, or other restrictions.
We do not offer international shipping at this time.
Shipping Restrictions
Some MSRx products may be subject to federal, state, local, carrier, or destination-specific restrictions.
Customers are responsible for complying with laws applicable to their purchase and location. MSRx will not knowingly ship products to a destination where their shipment or possession is prohibited by applicable law.
We reserve the right to cancel or decline an order when we determine that we cannot lawfully or reasonably fulfill the shipment.
Questions About Your Shipment?
If you have questions about an order or shipment, contact us and include your order number whenever possible.
MSRx
sales@msrx-usa.com
218-252-4709
2615 2nd Ave N / Moorhead, MN 56560
Packed with care. Shipped with purpose. MSRx.
Return Policy
MSRx Return & Refund Policy
Effective Date: August 26, 2026
At MSRx, we stand behind the quality of our products and want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we’ll do our best to make it right.
Returns
Unused and uninstalled products may be returned within 30 days of delivery for a refund of the purchase price, subject to the conditions below.
To be eligible for a return, the product must be:
- Unused and uninstalled
- Unmodified
- Undamaged
- In its original condition
- Returned with all components, accessories, and packaging originally included
Products showing evidence of installation, use, modification, alteration, abuse, or damage after delivery may not be eligible for return.
Before Sending a Return
Please contact MSRx before returning any product so we can provide return instructions and ensure your return is properly identified and processed.
Email: [sales@msrx-usa.com]
Please include your name, order number, product being returned, and reason for the return.
Returns sent without sufficient identifying information may result in processing delays.
Incorrect, Defective, or Damaged Products
If you receive an item that is incorrect, defective, or damaged upon arrival, contact MSRx as soon as possible.
Please include your order number and a description of the issue. Photographs may be requested to help us evaluate the problem.
If MSRx determines that an item was defective, damaged before delivery, or shipped incorrectly, we will work with you to provide an appropriate replacement, exchange, or refund.
Fitment & Compatibility
It is the customer’s responsibility to verify that a product is appropriate and compatible with the intended application before installation or use.
If you’re unsure which MSRx product or size you need, contact us before ordering or installation. We’re happy to help you identify the appropriate product.
A product that has been installed, modified, damaged, or used generally cannot be returned solely because it was ordered for an incompatible application.
Non-Returnable Items
Unless the product is defective or MSRx made an error with your order, the following are generally not eligible for return:
- Installed or used products
- Modified or altered products
- Products damaged after delivery
- Custom or special-order products
- Clearance or final-sale merchandise identified as such at the time of purchase
- Individual components or kits returned incomplete
Refunds
Once an eligible return is received and inspected, MSRx will notify you regarding the status of your return.
Approved refunds will be issued to the original method of payment. Original shipping charges are non-refundable, unless the return resulted from an MSRx error or a defective product.
Please allow additional time for your bank or payment provider to post the refund to your account.
Return Shipping
Customers are generally responsible for return shipping costs for voluntary returns.
If the return is the result of an MSRx shipping error or a verified defective product, MSRx will provide instructions regarding return shipping.
We recommend using a trackable shipping method when returning merchandise. MSRx is not responsible for return packages lost or damaged in transit before they are received by us.
Exchanges
If you ordered the wrong size or configuration, contact us. When the original product remains eligible for return, we may be able to arrange an exchange for the appropriate MSRx product.
Any difference in product price or shipping charges may apply.
Order Cancellations
If you need to cancel or change an order, contact MSRx as soon as possible.
We will make reasonable efforts to accommodate the request, but orders that have already been processed or shipped cannot always be changed or canceled.
Questions?
Not sure whether your purchase qualifies for a return or exchange? Talk to us.
We would rather help resolve a problem than leave a customer frustrated.
MSRx
sales@msrx-usa.com
218-252-4709
2615 2nd Ave N / Moorhead, MN 56560